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Customer Service Questions? Call us @ 1-800-267-5750
 
CarolWrightGifts.com experienced Customer Service Representatives are available to answer your questions 8am - 10pm EST M-F and 9am - 5pm EST on Saturday. You can get in touch with us using any of these 4 methods.

Below that are the most frequently asked customer questions.

Chat With Us

No agents available to chat.

Email Us

Email Us
Click here to email us.

Call Us

Call Us
To place an order:
1-800-345-5866

For Customer Service:
1-800-267-5750

Mail / Fax Us

Mail Us
Write to us or Send Orders to:

Carol Wright Gifts
PO Box 7823
Edison, NJ 08818-7823


Fax orders or questions to:
1-732-572-2118

Print Order Form Print an order form

 
FAQ's | Top Customer Questions
HOW CAN I CHECK THE STATUS OF MY ORDER?

By clicking the Order Status link at the top of the page, you can easily check on the status of your order. You may use either your order number and last name or simply sign in to your account to view your order.

Please allow up to an hour after placing your order for your order to be processed before checking its status.

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CAN I SEND YOU AN EMAIL? HOW LONG WILL IT TAKE TO RECEIVE A RESPONSE?

Yes. Click here to send our customer service professionals a message.

We should get back to you within 24 hours depending on the research required to respond. Please include your order number if your question relates to a previously placed order.

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WHAT ARE YOUR SHIPPING RATES AND POLICIES?

Click here to view all of our shipping rates and policies.

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HOW DO I RETURN AN ITEM?

All orders will come with an enclosed packing slip and a return shipping label. Simply follow the instructions on the back of the packing slip. If you no longer have your packing slip, just return the merchandise, enclosing your name, address, and phone number, and we will promptly refund your purchase with no questions asked. All returns must be made within 30 days of receiving the item.

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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Discover and American Express.

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HOW CAN I UPDATE OR CHANGE MY ADDRESS, EMAIL OR OTHER PERSONAL INFORMATION?

If you have already registered for an online profile, you can click here to access all of your personal information, or you can call our customer care specialists at 1-800-267-5750.

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HOW DO I CANCEL MY ORDER?

You can contact Customer Service at 1-800-267-5750 from 8am - 10pm EST M-F and 9am - 5pm EST on Saturday.

You can also send us an email noting you'd like to cancel your order. Be sure to include your order number or your complete name and address.

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ARE MY PRODUCTS GUARANTEED?

If for any reason you are not 100% satisfied with a product, you may return it for a prompt refund.

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HOW DO I REGISTER WITH CAROLWRIGHTGIFTS.COM?

Registration is quick and simple and has many benefits.

Simply click My Account and follow the easy instructions.

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HOW DO I SHOP AT CAROLWRIGHTGIFTS.COM?

There are three ways to shop our website:

  1. Browse our Categories - Click on the categories and sub categories to find items you are looking for.

  2. Search - Enter a key word, phrase or item number in our search box on the top of this page.

  3. Catalog Quick Order - if you would like to place an order from one of our catalogs, simply use the Catalog Quick Shop feature on the left hand navigation. Once you find an item you like, you may add it to your Shopping cart and continue adding items from there.

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DO YOU CHARGE SALES TAX?

We are required to charge sales tax in Nebraska, New Jersey, and Ohio. Sales Tax will be correctly calculated during the Checkout process after you select your shipping address.

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CAN I ORDER ITEMS THAT ARE TEMPORARILY OUT OF STOCK?

If some of the items in your order are temporarily out of stock, we will ship them as soon as they become available.

If you cannot wait, you may cancel the items from your order at anytime before it is shipped and receive a full refund. Simply send an email to Customer Service and include your order number.

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WHAT IS YOUR PRIVACY POLICY?

Click here to view our entire Privacy Policy.

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ARE CREDIT CARD TRANSACTIONS SAFE?

Our secure server protects all pages that ask you for personal information using state-of-the-art Secure Sockets Layer (SSL) encryption.

We also use the latest firewall technology to ensure your information remains secure.

Secure pages will be indicated in most browsers by a lock icon at the bottom of the window. This icon should be visible on any web page that asks for your personal information.

CarolWrightGifts.com is a Norton Secured Site. For further assurance that our site and your personal information is secure, please click on the Norton Secured logo found throughout our site to be taken to the Norton website. Or visit www.verisign.com

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DO YOU SHIP INTERNATIONALLY?

Unfortunately, at this time we can only ship orders to the USA, its possessions and APO & FPO addresses.

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HOW DOES YOUR SITE SEARCH WORK?

You can search our entire online store using keywords, product names, descriptions or item numbers.

The search box will be at the top of every page. Click the Arrow once you've entered the search criteria. If your search produces no results, our search engine was not able to find any exact matches for the keywords or product number entered. Check your spelling, and/or try to broaden the keywords for better results.

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HOW DO I SIGN UP FOR CAROL WRIGHT GIFTS' EMAILS AND NEWSLETTERS?

Our very popular e-mail program is full of sale events and more… It's easy to sign-up for, it's FREE, and you can always unsubscribe if you no longer want to receive them. Click here to sign up today!

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CAN I REQUEST A CATALOG ON YOUR WEBSITE?

Yes - it's easy. Click here to receive our latest catalog in about 10 business days.

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DO YOU HAVE A LADIES' SIZING CHART?

Below is our general ladies sizing chart. These sizes are not necessarily applicable to all our apparel, sizing may vary.

Size Equivalent
Small6-8
Medium10-12
Large14-16
X-Large18W-20W
2X22W-24W
3X26W-28W
4X30W-32W
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WHAT IS CALIFORNIA PROPOSITION 65?

Click here to view details on California Proposition 65.

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FreeShipping.com FAQ's
WHAT IS FREESHIPPING.COM?

FreeShipping.com is an online shopping service which offers its members access to benefits such as free shipping rebates, price protection for online purchases, free extended warranties, free return shipping rebates, online coupons and discount movie tickets.

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WHAT IS THE OFFER?

As a way of introducing FreeShipping.com, Carol Wright Gifts customers are offered an introductory cash-back rebate up to $15 on their current shipping charge or a straight $10 Cash Back for their purchase if they didn’t pay a shipping charge. After signing up, the customer can take advantage of all the FreeShipping.com benefits, including saving up to $500 annually on shipping charges, including 12 future purchases at Carol Wright Gifts.

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HOW DO I GET CASH-BACK ON THE CAROL WRIGHT GIFTS PURCHASE I MADE WHEN I JOINED?

When you sign up with FreeShipping.com, you’ll receive a 'Welcome' e-mail which contains instructions on claiming that introductory rebate, along with information on the $45 in total “bonus” rebates we offer (only for FS Rebates). There’s also an icon with a link on the main page when you first log in.

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HOW MAY I CONTACT FREESHIPPING.COM?

The fastest way to reach FreeShipping.com is via their e-mail address at customercare@FreeShipping.com. All questions are answered within 24 hours (usually within 4 hours). For billing inquiries, call 1-800-869-5597 for live assistance.

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HOW MUCH DOES THE FREESHIPPING.COM SERVICE COST?

All members start with a free 30-day trial in order to “try before they buy”. Upon completion of the trial, a monthly fee is charged (currently $12.97 per month). Members may cancel either during the free trial, or any time after the trial has ended, in which case they will no longer be billed and they will stay active through the rest of their current term (month).

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HOW ARE FREESHIPPING.COM AND CAROL WRIGHT GIFTS RELATED?

FreeShipping.com is a partner of Carol Wright Gifts and is a gateway to great offers! Carol Wright Gifts simply introduces FreeShipping.com’s offer to its customers. Carol Wright Gifts does not share any customer information or credit card data with FreeShipping.com. Any personal information that FreeShipping.com collects has been provided exclusively by you, the customer.

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Shop Carol Wright Gifts for As Seen on TV, Home, Garden and Apparel Products at Great Prices

  • Questions? Call us at
    1-800-345-5866

    2000 - 2014 Carol Wright Gifts -
    All Rights Reserved.

    PO Box 7823, Edison, NJ 08818-7821

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